Shipping policy

Thank you for visiting DiscountHockeyTape.com. Here are the terms and conditions that constitute our Shipping Policy.

Order Processing Time

  • All orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays).

  • Orders placed after 12:00 PM EST or over the weekend will begin processing the following business day.

  • During high-volume periods (such as start-of-season rushes or major sales), processing times may take an additional 1–2 business days.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Shipping Method Estimated Delivery Time Standard Cost
Standard Ground (USPS Ground Advantage / UPS Ground) 3–5 business days $6.99 flat rate or Free when you purchase  two 12-packs
Expedited (USPS Priority / UPS 3-Day) 2–3 business days Calculated at checkout
Bulk Case Delivery (Freight / Heavy Ground) 4–7 business days Calculated by total case weight

Delivery dates are carrier estimates and are not guaranteed. Remote or rural locations may experience slightly longer delivery times.

Free Shipping Threshold

  • Free standard shipping applies to contiguous U.S. orders totaling over 2 12 packs of tape. 

  • Exclusions: Overweight team orders, wholesale pallet shipments, and orders shipping to Alaska, Hawaii, or APO/FPO addresses may be subject to additional carrier surcharges.

Shipment Confirmation & Tracking

  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).

  • Tracking details generally take 24 hours to activate once the carrier scans the parcel into their system.

Damaged, Lost, or Stolen Packages

  • Delivered but Missing: If your tracking status shows "Delivered" but you cannot locate your package, check with household members and neighbors, verify your delivery address, and allow 24 hours (carriers occasionally mark packages delivered prematurely). If it has not arrived after 24 hours, contact us at [support@discounthockeytape.com].

  • Damaged in Transit: If your shipment arrives damaged, please save all packaging materials and damaged goods, take photos, and reach out to us within 7 days of delivery so we can open a carrier claim and issue a replacement.

Incorrect Shipping Addresses

DiscountHockeyTape.com is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer at checkout. If an order is returned to sender due to an address error, the customer will be responsible for reshipment postage costs.

P.O. Boxes and APO/FPO Addresses

We ship to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses via the United States Postal Service (USPS).

Contact Information

For questions regarding your shipment or delivery status, please contact us: support@discounthockeytape.com